Workstation Support Specialist

Global design firm seeks IT support specialist to provide technical and user assistance to the 600 strong office
  • Salary: US $60000-68000 per annum
  • Job type: Permanent
  • Location: New York
  • Sector: Business Support
  • Job Ref: 48214

About this role

The ideal candidate will have a strong customer service orientation and becomfortable troubleshooting issues across hardware, software, and networkplatforms in Mac, Windows, iOS and other environments. This position is atouchpoint for every employee in the company, including training and best practiceimplementation. Periodic interaction with senior staff and clients will beexpected. Collaboration with offices in London, Hong Kong and Shanghai is also animportant aspect of the position.


  • Provide desktop support to end users;
  • Investigate and resolve application, operating system, and any other technology related errors in a timely manner;
  • Follow-up with users to ensure the problem has been resolved;
  • Support remote users when necessary;
  • Provision new employee equipment, including computers, desk phones, and mobile technologies and platforms;
  • Maintain up-to-date inventory of all assets;
  • Troubleshooting new and existing hardware and software ;
  • Mobile device management (laptops and phones);
  • Manage and maintain all video conferencing equipment and the quality of the audio/visual experience including set up, recording and posting of all
  • company-wide Zoom video meetings when necessary;
  • Maintain documentation, provide training, be point-of-contact for vendor and technical escalations as needed.

Skills & Experience:

  • 2 - 5 years’ computer technical support experience
  • Strong working knowledge of Microsoft Windows Active Directory network environments;
  • Strong working knowledge of workstation hardware, MS Windows 10, MS Server 2008 and above connectivity;
  • Strong working knowledge of productivity tools such as MS Office, Microsoft Outlook, workstation imaging and cloning tools;
  • Must be familiar with call-logging and incident management software;
  • Basic understanding of networking skills including Networking, TCP/IP and LAN/WAN;Page 2 of 2
  • Video Conferencing software and equipment support;
  • Must maintain passwords, data integrity, system access and security for all desktop technologies;
  • Must be self-motivated with effective interpersonal and collaborative customer service-oriented working style.
  • Must have strong written and verbal communication skills;
  • Microsoft certifications are desirable, but not essential;  

Chris McCaffery

Bio: Chris moved from London to join the Bespoke Careers team in New York in 2016. Previously Head of Customer Support at CGLI, where he managed a team of 70 support staff and consultants across 12 offices, he now recruits business support staff for some of the most respected practices in New York.

+1 (212) 321 0909

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