Sr IT Support Specialist

Culver City based architectural firm seeks a senior level IT specialist to aid in providing technical assistance to all in-house system users.
  • Salary: US $83000-145,000 per annum
  • Job type: Permanent
  • Location: Los Angeles
  • Sector: Business Support
  • Job Ref: 48832

About this role

Unique opportunity for a senior level IT pro to join an established global architectural firm rooted in technical excellence, driven by imagination and focused on delivering solutions that inspire.     

Key responsibilities: 

  • Oversees the daily performance of computer systems and peripheral equipment
  • Observes, escalates and/or corrects system problems
  • Verifies employee equipment is set up correctly including hardware and software installation
  • Maintains and verify the accuracy of account and inventory records and take remedial action as needed
  • Reads technical manuals and confers with users to resolve problems
  • Refers major hardware or software problems or defective products to vendors or managers for service
  • Trains users in the proper use of hardware or software
  • Confers with general staff and management to establish requirements for new systems or modifications
  • Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service
  • Periodic after-hour and weekend help desk functions
  • Tier 2 support for IP phone system
  • Tier 2 support for cell phones, headsets, personal storage devices and other peripherals
  • Takes personal responsibility for fostering a green workplace through sustainable work practices
  • Monitors the helpdesk system for timely closure of tickets
  • Escalation path for unresolved helpdesk tickets


  • Advanced knowledge of basic PC components
  • Advanced knowledge of Microsoft based networking protocols
  • Experience with a basic scripting language
  • Experience with voice and data telecommunications systems
  • Experience with remote access technologies for support and office connectivity
  • Proficiency in Microsoft Office required
  • Ability to set up and operate a variety of computer equipment
  • Ability to work efficiently, in an organized manner and with attention to detail
  • Ability to communicate effectively regarding technical matters, both verbally and in writing


  • Bachelor’s degree or equivalent in education and experience required
  • 5 plus years’ experience
  • Experience with an electronic helpdesk system
  • Certification in Microsoft and/or Cisco technologies is desirable  
Talk to Robert about this position

Bio: Robert’s career includes studio management, marketing, business development, HR and contract administration with design firms in New York and LA; he utilises his broad industry network and passion for people to make connections throughout the A&D industry.

+1 (213) 436 0909

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