ICT Helpdesk Support Engineer

Provide second level desktop support for team of architects and designers. Communicate with users and respond to faults proactively
  • Salary: A$35-A$60 per hour
  • Job type: Contract
  • Location: Sydney
  • Sector: Business Support
  • Job Ref: 49516

About this role

A leading Australian architecture firm are seeking an ICT Helpdesk Engineer to provide second level desktop support. You will be based in Sydney as part of a national team of engineers. Strong communication skills and a customer service focus are essential for this role. 

Key Responsibilities

  • Daily maintenance of ICT related hardware and software
  • Provide desktop support via phone, email, and face to face
  • Support Windows 10 Enterprise as current OS
  • Maintain running of Microsoft, Adobe, and Autodesk applications
  • Be contactable during all business hours to support staff as required
  • Oversee monitoring system and respond to faults
  • Provide staff with regular updates on service requests


Skills and Experience

  • Strong ICT knowledge and experience
  • Good troubleshooting skills
  • Excellent verbal and written communication skills
  • Strong customer service focus
  • Highly motivated, efficient and proactive

Alex Maher

Bio: Alex studied Applied Arts at The Bill Blue College of Design, renowned for its innovative education taught by designers for designers. Alex now uses his knowledge to help studios find the best support staff for roles in marketing, business development and graphics, amongst others.

+61 (0)2 9212 0230

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