Jobs

IT Technical Specialist

Santa Monica based architectural firm seeks a IT Technical Specialist to support office growth and changes, and maintain communication with the Help Desk Supervisor and Help Desk Team firm-wide.
  • Salary: US $55000-65000 per annum
  • Job type: Permanent
  • Location: Los Angeles
  • Sector: Business Support
  • Job Ref: 49943

About this role


This role is immediately available and a critical role to support on-going and accurate representation of the location's activities. 

Responsibilities: 

  • Technical support of IT infrastructure
    • Assists with the creation of software images for the setup of PC's and also for troubleshooting of PCs
    • Performs installations, change-outs of hardware/software and peripheral components such as monitors, keyboards, printers, scanners, disk drives for users upon request of as needed
    • Utilizes technical knowledge to assist with the repair existing network topologies following IT procedures and methods and ensures procedures are in compliance with codes, regulations and standards 
  • Training and Reporting
    • Understands the importance of overall accountability and provides reports, verbal and/or written updates as requested
    • Assists with the on-going and open line of communication with the local Office Director so that all parties are mutually informed of issues, changes, short and long-range plans is it relates to equipment and processes
    • Provides technical assistance, trouble shooting and limited training to all users as needed in a timely, courteous manner and solicits support, problem resolution from Help Desk Team when needed
  • Processes, Procedures and Collaboration
    • Provides first line contact regarding all software, specifically CAD and AEC software, Microsoft O365, Adobe products and solving basic/general problems
    • Participate and coordinate other issues to appropriate contacts in the firm, such as working with infrastructure issues on servers, LANs and WANs, and local Network Area Storage
    • Assists with the implementation of security of systems and maintains integrity to include performing backups and recoveries of data, and periodically scrutinizing email usage keeping in mind functionality, policies and procedures
  • Other duties or responsibilities as assigned

Qualifications:

  • Associate's degree in Computer Science or equivalent (A combination of formal education, technical training, certification, and/or experience that provides the requisite knowledge, skills, and abilities may be substituted for the degree requirement
  • One to three years' experience in LAN systems & implementation (education can substitute)
  • Local environment experience with the following (IOS, Win 10)
  • Willing to work on a flexible schedule (off-hours support or implementation projects) and travel when needed

 

Talk to Robert about this position

Bio: Robert’s career includes studio management, marketing, business development, HR and contract administration with design firms in New York and LA; he utilises his broad industry network and passion for people to make connections throughout the A&D industry.

+1 (213) 436 0909

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