Customer Care Consultant - Flooring Showroom

Like providing product advice? Confident in closing sales? Motivated and self-directed? Flaunt your skills with a premium A&D product leader
  • Salary: A$55000-60000 per annum
  • Job type: Permanent
  • Location: Melbourne
  • Sector: Architectural and Interior products
  • Job Ref: 50119

About this role

A market leader in the architectural product space, this group specialises in premium engineered flooring. Due to continued growth, the team is seeking a personable, confident Customer Care Consultant to provide guidance and product knowledge to customers to assist their decision making. The successful Consultant will be a quick learner, with demonstrated sales and follow up experience and a high conversion track record. This is a brilliant opportunity to join a reputable industry leader alongside a friendly team who are passionate about their product.


Key Responsibilities

  • Assist customers with product selection, both in the showroom and over the phone
  • Offer outstanding product knowledge to customers
  • Phone-follow up and close existing leads
  • Develop and maintain strong relationships with existing client database to maximize sales opportunities
  • Respond to enquiries and prepare quotes and orders
  • Assist with showroom consultations
  • Act as back-up for Showroom appointment overflow
  • Cold Calling


Skills and Experience

  • Tertiary qualification in Marketing, Business or Sales
  • Experience in a results-driven position within a team sales environment
  • Track record of working towards sales targets and demonstrated ability to meet and exceed KPIs
  • Demonstrative phone follow up and sales experience
  • Proficiency in CRM-based systems
  • Understanding of project tender and qualification stages
  • Outstanding communication skills, with a natural ability to engage with others
  • Ability to work both autonomously and collaboratively
  • Confident approach with no hesitation about getting on the phone
  • Genuine interest in Design


Benefits and Culture

  • Be rewarded with an attractive salary package
  • Work in a gorgeous and extensive showroom with barista coffee
  • Grow with opportunities for professional development, training and career progression

Mark Cappellari

Bio: Mark obtained a Master of landscape architecture from RMIT and worked in both Melbourne and Sydney in design and construction projects within the private sector and with local government. Mark joined the Melbourne office at Bespoke Careers in 2018 as a consultant on the architectural and building product team where he uses his industry knowledge to connect and recruit top talent.

+61 (0)3 9663 1188

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