Helpdesk Technician

Immediate open for friendly, Microsoft-savvy IT technician
  • Salary: US $60000-70000 per annum
  • Job type: Permanent
  • Location: Los Angeles
  • Sector: Business Support
  • Job Ref: 50529

About this role

Nationally established AEC firm is seeking a knowledgeable Helpdesk Technician with great people skills to join their growing Technology Team. To be successful in this position, you should have superior problem-solving skills, ability to manage time effectively, and solid technical knowledge of Microsoft based infrastructure. As a Helpdesk Technician, you will be responsible for direct IT support of 150 architects and engineers in the Los Angeles, Pasadena, and San Diego locations. You will also assist the rest of the IT team in supporting 475+ staff firm-wide. This position reports to the Corporate Technology Leader and works with a team of 8. 


  • Troubleshoot problems reported by users for desktop computers, printers, mobile and desktop phones, software deployment, security updates, and patches.  
  • Build, Configure, Install Windows Desktop, laptop, server, and related peripherals.
  • Monitoring internet security and addressing any threat detections.
  • Installing and configuring design and production applications
  • Isolate and analyze issues within the server and network infrastructure. 
  • Active Directory user and group management.
  • Performs additional duties and projects as required or directed by the supervisor.

Required Qualifications:

  • BA in Computer Science or related field. 
  • 2+ years of work experience in supporting a multi-site Windows environment required.
  • Microsoft Office 365 Administration 
  • Microsoft Server 2012+ 
  • Active Directory 2012 
  • Excellent interpersonal, communication and customer service skills conducive to a help desk environment


  • VMware V-Sphere & ESXi 
  • Microsoft Teams/Skype for Business 
  • OKTA SSO and MFA 
Talk to Lily about this position

Bio: Lily joined Bespoke Careers in July 2018 as a consultant on the architecture team after working in the landscape architecture profession for five years. She worked in a range of landscape firms, including Melendrez (now RELM), Pamela Burton & Co., and Christine London Ltd. Lily studied Art:Semiotics at Brown University in Rhode Island, and then moved back to Southern California to get her Masters of Landscape Architecture at the University of Southern California (USC). She is also the Mentoring Director of the Association for Women in Architecture + Design (AWA+D) in Los Angeles.

+1 (213) 436 0909

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